Frequently Asked Questions
📖 General
Q: What is FileQuik?
A: FileQuik helps you upload, organize, and search documents quickly using automated processing and smart search features.
Q: What file types are supported?
A: FileQuik supports uploading the following file types:
- Images: BMP, JFIF, JPEG, JPG, PNG, TIF, TIFF
- Documents: DOC, DOCX, PDF
- Spreadsheets: XLS, XLSX
- Presentations: PPT, PPTX
- Text Files: TXT
- Tabular Files: CSV
Preview support:
- Images: Fully supported image preview
- PDF: Fully supported preview with page navigation
- Office Files: Converted to PDF for preview (may vary depending on file complexity)
- CSV: Table-based preview (first rows displayed)
- TXT: Basic text preview
Q: How do I create an account?
A: Accounts are created by your organization administrator. Please contact them to receive an invitation.
Q: How do I reset my password?
A: Click "Forgot Password" on the login page, enter your email address, and you will receive an email with instructions to reset your password.
Q: Who can access my documents?
A: Your documents are only accessible to you and authorized users within your organization, depending on permissions set by your administrator.
Q: What happens if I run out of storage?
A: You will not be able to upload new documents until space is freed or your storage limit is increased. You can delete unused files to free up space.
📤 Upload
Q: Can I upload multiple documents at once?
A: Currently, FileQuik allows one document upload at a time. However, uploads are fast, and processing happens in the background, so you can continue uploading additional files without waiting.
Q: Why can’t I upload my file?
A: This may happen if:
- The file exceeds the allowed size limit
- The format is not supported
- There are network issues during upload
Try reducing the file size or converting it to a supported format.
Q: Can I upload duplicate files?
A: FileQuik prevents duplicate uploads based on filename and file content. If a duplicate is detected, the upload will be rejected to avoid redundancy.
⏳ Processing
Q: Why is my document still "Queued"?
A: Your document is waiting for background workers to begin processing. During busy periods or with large uploads, queue times may increase temporarily.
Q: Why does the progress percentage move slowly?
A: Some processing stages such as AI analysis, metadata extraction, and tagging may take longer depending on document size and complexity.
Progress percentages are approximate and may not increase at a constant speed.
Q: What processing stages does my document go through?
A: Documents may go through preview generation, text extraction, metadata analysis, AI tagging, categorization, and finalization before becoming searchable.
Q: Why does the processing message keep changing?
A: FileQuik displays the current processing stage in real time so you can see what the system is currently doing.
Q: Why was my document marked Unsupported?
A: This usually means the uploaded file type is not currently supported for extraction or preview generation.
🔍 Search
Q: Why can't I find my document?
A: Make sure the document has finished processing. Search works across document content, filenames, and tags. Try using different or more specific keywords.
Q: How does search work?
A: FileQuik uses OCR and text analysis to make your documents searchable. You can search using words that appear inside the document, not just the filename.
Q: How can I improve search results?
A: To get better results:
- Use clear and descriptive filenames
- Upload high-quality, readable documents
- Include relevant keywords in your documents